The most successful individuals are able to create low-tension productive relationships, even with those who are different from them.
Lowered relationship tension leads to commitment, fulfillment, higher task focus, fewer errors, and better results.
To develop interpersonal versatility, individuals need to be able to actively listen, interpret, and communicate without making judgements. They must recognise rising tension, understand the wide-ranging interpersonal concerns and expectations of others in their interactions, and adapt their own behaviour accordingly.
